Key Responsibilities: - Understand function of dispensing unit and different configurations - Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance - Provide tech SME support to Customers including answering technical queries, analyzing problems, and quickly forming solutions to make dispensers operative - Maintain detailed records of daily interactions with customers, installation activities, reported issues, and solutions provided along with any further actions required. - Looking at trends from issue repository, generate insights and suitable training content/manuals and troubleshooting procedures to help both support personnel and end users interact properly with dispensers. - Leverage LMS to drive e-learning content and usage in regions/channel/customers - Own and develop the training content and calendar for region/channel/customers - Interact with customer directly to understand customer technical needs and gather voice of customer - Warranty claim approval and support Spare parts management - Quick grasp of new product - Increase personal technical knowledge by reading technical write-ups, operating manuals, and diagnostics information, and attending Workshops/Kaizens as and when required. - Create and implement technical support processes to improve efficiency and customer satisfaction while reducing costs - Use VBS tools and participate in Kaizens to continuously improve the tech customer support process

Coimbatore

Manager - Technical Support - Customer Service 

Manager - Technical Support - Customer Service  ,Job Description for Manager - Technical Support - Customer Service  in Huarc Solutions pvt ltd in  Coimbatore for (8-15) years of experience. Apply Now!

Job Description for Manager - Technical Support - Customer Service  in Huarc Solutions pvt ltd in  Coimbatore for (8-15) years of experience. Apply Now!