Manager - Technical Post Sales - AWS/DevOps

Looking for the candidate who do have hands on experience on AWS and Devops.

Manage the Technical post-sales relationship for accounts. Serve as the primary Technical client contact and advocate for day to day and escalated issues and requests

- Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.

- Protect existing revenue streams, additional revenue generation.

- Experienced in Cloud Services and application , Managed services

- Actively farm existing account base to identify new solutions or service opportunities. Provide valuable account information and insight to support the sales force.

- Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions.

- Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.

- Create Service Improvement plans

- Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business unites.

- Conduct regular briefings on account status to senior management and other internal stakeholders.

- Responsible for Capacity reports, Service Improvement plans , Risk charters for managed accounts