Manager - Systems Reliability Engineering - Software

Manager - Systems Reliability Engineering

Exp: 12 - 16 Years

Bangalore, India

Are you looking to join one of the fastest growing software companies in the Bay Area? Our AI-Driven analytics platform is disrupting the BI industry by making analytics 1000x faster and easier for non-technical business people.

Job Description : 

We are seeking a well-rounded and hands-on Systems Reliability Engineering (SRE) leader who has a passion for working on complex systems and lead a world-class SRE team. The right candidate for this position will have good communication as well as technical skills, and will work hard to maximize customer satisfaction. The ability to work with cross-functional teams in a rapidly growing environment is important.

Responsibilities : 

- Define and drive implementation of support processes, tools and best practices.

- Be a subject master expert, develop training materials and mentor team.

- Troubleshoot, debug, and diagnose customer issues and drive them to closure.

- Monitor health of customer implementations, and define as well as track customer service metrics.

- Write tools and scripts to solve customer issues or improve support infrastructure.

- Drive product improvements with development engineering team based on feedback from customers and learning from field.

- Be a customer champion! Work with Sales and Customer Success teams to drive product adoption and customer success.

Required Skills / Qualifications : 

- At least 10 years of relevant overall experience.

- Background with distributed systems, databases and performance analysis.

- Hands-on experience in Linux system administration.

- Experience in building and leading technical teams.

- Excellent scripting skills for debug and automation (Python knowledge is a plus).

- Experience in coding and debugging in one or more of the following: Java, C, JavaScript.

- Server hardware troubleshooting is a plus.

- Strong communication skills.

- BS in Engineering or Computer Science (or equivalent technical degree).

About Us : 

Our AI-Driven analytics platform puts the power of a thousand analysts in every business person's hands. With us, you can use search to easily analyze your data or automatically get trusted insights pushed to you with a single click. We connect with any on-premise, cloud, big data, or desktop data source and deploys 85 percent faster than legacy technologies. BI & Analytics teams have used us to cut reporting backlogs by more than 90 percent and make more than 3 million decisions - and counting. Our customers include Amway, Bed Bath and Beyond, Capital One, Celebrity Cruises, Chevron Federal Credit Union, De Beers, Insurethebox and Scotiabank.