Manager - Support Operations - SLA/Project Management/Change Management - Retail - IIM/ISB/FMS/MDI

Manager - Support Operations

KRAs :

- Focus on what needs to be achieved and work relentlessly to deliver results.

- Setting high-performance standards, and remaining energetic and motivated to overcome challenges.

- Setting and translating goals into workable action plans by prioritizing, setting measurable targets and optimal utilization of resources.

- Proactively looking for innovative ways of improving processes and work practices

- Responsible to ensure SLA/KPI for different support functions are met.

- Acknowledging superior performance, empowering others and encouraging growth by fostering a learning environment.

- Celebrating success, understanding team's strength/ weaknesses, providing constructive feedback and the supporting long term development of team members.

- Communicating with impact, listening effectively and encouraging an open exchange of ideas within a group. Persuading and positively impacting audiences across various levels and group.

- Responsible for all aspects of their performance.

- Data mining and analytic approach towards anticipating assignment of skilled resources to processes and to maximize the productivity of the ongoing team.

- Leading and mentoring daily huddles with all colleagues to set priorities for the day and governance.

- Responsible for team's overall performance and administration of structured career development and creation of talent pool pipeline.

- Conducts formal employee performance reviews, establish development plans in partnership with colleagues.

Desired Candidate Profile :

- Engineering Background with MBA from premium B school only with 3+ years of experience in Operations, team management, SLA management, project management, Change management.

- Strong written and spoken English communication.

- Team Handling Experience should be Must.