Manager - Support Operations

Support Operations Manager

Position Description :

Responsible for daily operations of the firm including facilities, human resources, IT and own the operations growth function of the organisation

Duties :

- Oversees all operations of the organisation and ensures business continuity under all circumstances.

- Holds the delegation of authority (DoA) in the absence of the Chief Operations Officer.

- Manages the human resources of the organisation by setting up recruitment channels, establishing human resources policies, and managing payroll of the staff; ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees.

- Owns and establishes the process of sourcing, attracting, recruiting, interviewing, and onboarding employees to the organization.

- Establishes an IT system that logs all hardware and applications purchased, IT assistance tickets generated & all installed upgrades, and manages corporate collaboration with an original equipment manufacturer or vendor; strategizes a data security system to prevent loss of key information.

- Owns system of guidelines governing all functioning of the organisation, and timely update of the same from key internal and external learnings.

- Owns all executions related to growth of operations of the organisation;

- Aids the COO in developing a strategy to ensure a lean employee structure to promote agile operations.

- Plays an important role in vendor onboarding, finalizing deals beneficial for the organisation, and setting up proper coordination for satisfactory vendor services.

- Maintains all operating offices of the organisation to achieve a cordial and hygienic environment for all employees; is responsible for setup of new offices and abandonment of the old ones.

- Aids the COO in achieving his/her business goals; supports the COO in developing the vision of the operations arm of the organisation.

- Establishes a payroll system to maintain records and payments for employees hired to clients.

Expectations :

- Shows motivation as an individual contributor and is a good team player who can learn best practices of working together as well as coach people on team building and teamwork.

- Should consistently demonstrate ability and commitment to deliver major initiatives from beginning to full deployment in a timely manner to aid firm growth and self development.

- Should be a sound and reliable advisor for all matters related to operations including, but not limited to, accounting, facilities, human resources and growth operations.

- Should be fluent in English (verbal and written).

- Should be proficient in MS Office Suite.

- Should learn and contribute to our vision, our mission, our team and our operations.

Educational & Professional Qualification :

- Bachelor's degree in engineering

Industry Experience :

- Minimum 1 year of experience in a similar role

Compensation : 7 - 8 LPA