Manager - Supply Chain Management - Order Fulfillment - Consumer Durable

We are looking for Manager - SCM for one of the consumer durable company.

Location: Gurgaon

Job Description:

- Implement processes which reduce partial shipment.

- Coordinate with the logistics team to ensure on-time pick up of shipment and use the correct mode of conveyance.

- Drive improvement in key SCM metric - LOTIF%, OTIF%, Unit fill rate% in regions.

- Should be able to advise planning and forecasting teams on bottle necks and gaps which adversely impact order fulfillment on time.

- Drive reduction in Open Orders / Backlog orders through process improvements as well as by working closely with the planning team.

- Track and improve order entry time to drive improvement in overall Turn Around Time (TAT).

- Explore opportunities to deploy Digital Solutions wherever applicable in the entire Order Management value chain.

- Regular communication with frontline sales team and dealers to ensure effective sales support.

- Manage & lead teams and ensure seamless execution of order management transactions.

- Drive optimization in the workforce through innovative levers to increase business profitability.

- Create robust processes to ensure SLAs are met consistently.

- Identify projects to drive improvements in the outcome metrics.

Skills:

- A proven track record in customer service with a specialization in order management/fulfillment.

- The candidate should be proficient in the use of SAP, support tools and Microsoft Excel.

- Candidate should be able to work with multiple stakeholders and build strong relationships.

- Candidate should have managed large teams for at least 5 years.

- Certification in Lean Six Sigma would be a big advantage.