Manager - Supply Chain & Customer Service - Plant/Manufacturing Firm

Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)

Position: Manager-Supply Chain and Customer Service (At Plant) (Leading MNC Manufacturing Co)

Role:

- This is a Plant based role managing customer service, order management, logistics, inventory management

- Provide overall leadership to the customer service team and work closely with the sales team and customers to achieve overall objective of best-in-class service

- Create a value added CS experience for Customers and Stakeholders

- Enhance current systems and processes to ensure seamless Customer Service to Customers and Stakeholders

- Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter

- Responsible for setting up the goals and key performance indicators for customer service organization

- Responsible for supervision, review and managing of customer service function

- Work closely with the IT function to enhance the system capabilities of the customer service in the organization

- Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer

- Facilitate and improve the interface links between the customer service organization and relevant functions

- Reviewing the production plan for all the manufacturing goods

- Inventory management

- Resolving the day to day queries being escalated from the customer service executives and other stake holders.

- Responsible for the hiring, training and development of the customer service representatives in the team.

- Export Import Management

Requirements:

- BE with MBA Operations as an added advantage

- 5 to 10 years of relevant experience

- Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc

- Understanding of Budgets, Forecasts and SAP

- Experienced in relevant area of customer service

Location: Silvassa

This position is for a Client of Vertex Corporate Service which is a Leading MNC Manufacturing Company