Manager - Strategic Alliances - Bancassurance Firm

About the Client:

Client is bancassurance backed Insurance player with a pan India presence.

Reports to:

Senior Manager - Strategic Alliances

Responsibilities:

- Handholding the team and build a relationship with the distributor

- Achieve the sales target and maintain quality service standards

- Annual and Monthly Business Planning

- Exploring new data sources for lead generation and strive to maximize conversions

- Ensure seamless execution of ongoing campaigns

- Provide regular training to the team

- Ensure implementation of processes and initiatives for better channel output

- Achieve the highest standard of call quality parameters through constant training

- Execution of projects for channel efficiency

- Stakeholder management for various aggregators

- Designing effective Rewards and Recognition Plans at Call Center

- Adherence to audit and compliance as per IRDAI guidelines

Preferred Credentials:

- Post Graduation from Tier I/Tier II Business School

- Ability to comprehend, capture as well as interpret basic customer information

- Ability to manage difficult customer situations, to respond promptly to the needs of the customer and convince the customer positively.