Manager - State Operations - Insurance

State Operations Manager - SOM Hyderabad(AP/Telengana)

a) Qualifications

Graduation/ Post Graduation - MBA finance/ Marketing

Life insurance diploma courses/certification preferred

- Smoothly execute all operational processes within TAT and efficiency metrics, Collection of renewal premiums from existing customers Ensure quality of existing and new business, minimize business risk

- Branch Monetization

- Renewal collection - Manage and Ensure timely renewal collection of the issued policies within framed timeline

- LAIP- Loan Against ULIP - Plan Customer retention basis pitching loan facility on their policy with the company

- Lead conversion (S2S) - Ensure conversion of walk-in & Orphan customers mapped to the respective branch with the support of S2S team members

- Digitalization

- Diligently drive I Manage - Application across the territory

- Online Mandate & Payments - Execute digitization as per the company requirement and maximizing collections and renewals through the online process

- Customer Relationship Management

- Surrender retention - Ensuring and planning continuation of long term customers by pitching new products

- HHID Visit and Top IC visit- Plan and monitor frequent visits with customers to build relationship with customers to retain

- Governance

- New business process adherence - As per the compliance matrix

- Policy servicing & process adherence - Plan and execute the timely servicing the walking customers at the branch

- Audit issues clearance - Monitor, Observe and clearance of audit issues basis compliance matrix

- Branch Visit adherence - Ensure timely resolution of issues and extended support if require to all branches within the territory

- Stakeholder Management

- Lead meetings with critical stakeholders to manage escalations

- Collaborate and Propose resolution on critical matters to the stakeholders

- Conduct reviews on Monthly/ weekly basis with the stakeholders

- Manager Customer Base score

- Team development

- Participate in recruitment process to identify the right talent for various positions within the function

- Establish individual performance expectations and evaluation metrics, and regularly review individual performance

- Identify and create development opportunities for team members to enhance functional knowledge

- Plan, analyze and manage attrition for the state.