Manager/Sr Manager - Transition - BPO

Hiring On Urgent Basis For A Leading BPO

Skillset Required:

Overall Purpose Of Job:

(Briefly describe the purpose of the job. Make sure that the details listed in the responsibilities/authorities section support this purpose.)

The Client Services Team supports the onshore deal teams in:

- Responding to proposal requests and winning new deals

- Transitioning new deals into the BPO centre

- Managing client facing activities, primarily during client visits to the BPO centre

- The Client Services Team is also responsible for the design, implementation and ongoing updation of processes relating to Pre-Sales, Visits and Transition activities.

- The Client Services Team is also involved in Centre wide initiatives, as required.

Responsibilities/Authorities:

(Briefly describe the main tasks, responsibilities/authorities, of the job.)

Proposal development related:

- Lead the off-shore effort to provide timely, high quality responses to various Request for Information (RFI) and Request for Proposal (RFP)

- Providing specific inputs on aspects of off-shoring work (such as costs, organisation structure etc), to the onshore Accenture Deal team

- Coordinating with operations and support functions (such as HR, Technology etc) to ensure that their views are incorporated into the proposal

- Ensure eSCM compliance for all pre-delivery activities

- Identify means of improving our proposal development activities

Transition related:

- Involved in solution planning for deals

- Lead OE efforts of deals

- Project manage the transition into the BPO delivery centre to ensure a smooth and successful transition

- Ensure that the transition is completed within the allocated budgets and time-frames

- Work with various functions of the BPO centre like Finance, HR, IT etc to ensure operational set-up of the deal

- Identify means of improving our transition processes

Client facing activities:

- Manage client site visit programs, especially during pre-sales and transition periods

- Ensure creation of supporting documents such as case studies

- Work with deal teams to identify and train presenters to be involved in floor visits

Others:

- Define and create common processes and procedures for Client Services processes relating to Sales, visits, costing and transition

- Work with other functions in order to improve functioning of the AFS organisation, such as operational excellence initiatives, cost reduction etc

- Lead centre-wide initiatives in identified areas

Processes:

(List those processes that the Job will be directly involved with in performing the job Eg: account payable, invoice processing, performance appraisal (if the job has a career counsellors role)

- Client and Internal Visits

- Transition

- Scheduling

- Response to RFP

Interested candidates can contact on 9211785506

Contact Person : Kashish Thakur (9211785506)