Manager/Sr Manager - Employee Relations Head - BPO

Designation: Manager / Senior Manager

Location: Bangalore

Educational Requirements:

- Master’s degree in Human Resource Management

Work Experience:

- Around 10 – 12 years as leading Employee Relations team across multiple locations within a Human Resources Department

- Good working Knowledge of entire human resource department functioning.

- Generalist experience should include experience in: Pro-active Employee Retention strategy, Employee Relations, managing employee appraisal process across levels, managing Fun and Cultural events,
Establishing and effectively using Employee Feedback Channels (Engagement survey, Skip meetings & One on one), Ensuring effective and quick Grievance Redressal (Shared services deliverable); Development of HR procedures; and New Hire Orientation.

Skills & Competencies:

- Excellent people management skills

- Excellent people development skills

- Strong team handling skills

- Empathy towards employee population

- Excellent written and verbal communication skills is a must

- Excellent interpersonal skills

- Excellent Analytical skills

- Excellent leadership skills

- Good working knowledge of MS Office applications (Excel, Power point, Outlook, Word)

Responsibilities:

- Responsible for the overall administration, coordination and evaluation of the processes within Employee Relations department that positively influences Employee Retention.

Duties include, but are not limited to:

- Creating a employee centric work culture and environment

- Driving strong employee engagement resulting in higher retention through Driving engagement processes like Skip meetings, Reward and Recognition, 1 on 1s, Early warning indicators, Exit interviews etc

- Coaching employee relations managers to become better people managers and developing their skillsets on identifying and addressing employees’ needs

- Tracking & Reporting weekly MIS and analytics around employee retention, challenges and progress on action plans.

- Driving and facilitating various engagement activities (monthly and quarterly calendar) with various stakeholders, right from a Front line manager to CEO.

- Driving Employee Engagement / Satisfaction Survey including analysis, action planning & action tracking.

- Managing timely and effective Rewards & Recognition program across organization and audits across teams to ensure compliance on corrective actions.

- Managing effectiveness in appraisal process, promotions & succession planning.

- Managing internal growth and movement for employees through Internal Job Postings.

- Recommend changes in Human Resources policies and procedures and ensures proper compliance.

- Work directly with all the departments to train them in personnel matters, including performance management. Assist in tracking and reviewing performance evaluations.

- Facilitate the employee discipline process, ensuring TAT, proper documentation and process adherence in dealing with any violation or unauthorized absence.

- Set targets, milestones and evaluate the team on a monthly performance basis on Attrition & VOE score. Provide day to day guidance and support to the team to ensure the entire ER team operates at a same pace.

- Ensure communication and leaders’ approachability is enhanced across functions and sites.

- Facilitate Cultural, Sports and fun activities (monthly/quarterly) within stipulated budget.

- Provide over-arching support to the other HR functional teams at the location (Recruitment & Shared Services)

- Other projects & responsibilities as assigned based on organizational needs

Key Result Areas:

- Continuous enhancing Employees Retention – to be measured on a monthly basis

- Continuous improvement in Voice of Employee feedback – monthly (internal surveys) and annual (external survey)