Manager - Six Sigma/Blackbelt/Kaizen - BPO - IIM/IIT

Manager Six Sigma Blackbelt / Kaizen for an MNC BPO in Hyderabad.

Job Description :

Execution:

- High priority (i.e. cross functional, high impact) Kaizen events and DMAIC projects.

- General duties to support and improve the TAM ACES program locally and globally as part of WW TAM ACES

Facilitation:

- Execution of WW TAM ACES Strategy

- Creation and maintenance of local - ACES Issues Pipeline- (list of all currently known seller impacting process issues identified by VOC or VOA)

- Review, categorization and prioritization of global - ACES Issues Pipeline- entries and improvement project opportunities, identified on Services owned websites (i.e. Help Pages, Seller Central, and YUMA)

- Local project pipeline consisting of regular scheduling of new projects - with local resources assigned - by HQ and local management, including NPT (Non Production Time) planning and preliminary impact/benefit calculations

- Improvement phase of local projects (project team soliciting SDE input & feedback, preparing IT development requests for IT sprint, and checking for relevant - off the shelf- solutions from internal and external sources)

- Evaluation of completed projects from WW TAM ACES for local relevance by local management team, make recommendations, and support implementation.

Preferred Qualifications:

- BE / MBA from Premier Institutes like IIT / IIM, etc having 3+ years of experience in driving Six Sigma / Kaizen projects.

- Kaizen event experience. Data mining experience via SQL DB queries, etc

- Statistical analysis experience using a statistical software package, such as JMP or Minitab

- Lean Six Sigma, Green Belt or Black Belt (preferred) certification

- Data mining experience via SQL DB queries, etc. Should be flexible for shifts.

Interested candidates can apply or call us @ 040-40101210/11.