Manager - Shared Services Outsourcing Advisory - IIT/NIT/BITS/IIM/XLRI/FMS

ROLE & RESPONSIBILITIES - 

- Managers will play the role of being team leaders in various Shared Services Outsourcing Advisory (SSOA) on client-facing projects and take full responsibility of planning, resourcing and delivery; guide the team in every phase of the project and ensure the delivery meets client expectation

- Effectively engage with client counterpart in discussions related to the project delivery and provide new perspectives / insights

- Assist clients in designing and implementing the right sourcing model, including but not limited to shared services, outsourcing and global business services models

- Assist clients throughout the entire spectrum of Shared Services transformation journey- including feasibility study, business case analysis, target operating model design, FTE sizing, location selection, SSC design and build out support, service management support, transition management, process review and continuous improvement

- Assist clients in taking the most effective outsourcing decision through RFP development, vendor evaluation, contract negotiation, portfolio rationalization, benchmarking and end-of-term support

- Assist in and contribute to various firm level initiatives, including business development, development of tools and methodologies, thought leadership materials and points of view

- Monitor performance of team members and provide constant guidance, constructive feedback and opportunities to explore new areas

- Network to build professional relationships within and outside the Firm

- Demonstrate technical capabilities and professional knowledge in specific solution areas

- Meet stringent quality of engagement delivery through thorough and meticulous planning and execution of the tasks assigned

- Regular interaction with senior client personnel for delivering engagements

- Monitor progress of work against the engagement plan

- Prepare the required deliverables in the format agreed with the Engagement Partner/Director

- Manage project financials - revenue, billing, project financial health, etc.

- Lead Teams and ensure that team members are motivated to perform consistently at high levels of quality and delivery Remain current on developments in the economy and the relevant sector

- Possess good understanding of business processes in the Shared Services environment

- Conduct research, read thought leadership and knowledge repositories on a regular basis to deliver as per engagement requirements

- Work in a dynamic business environment and willing to adapt

- Participate & lead various firm/practice initiatives/programs

- Plan out work for oneself and reporting team members where relevant

- Maintain documentation as per required quality standards

- Involve in business development activity - identify leads, network within and outside

- Ability to hold business development conversations with clients

- Conceptualize and Develop concept notes, proposals and response to RFPs

- Actively participate in developing thought leadership material around the services being delivered by the FMAS/SSOA practice

THE INDIVIDUAL

- Strong analytical and problem solving skills

- Ability to build complex financial models and business cases

- Experience of executing projects in the area of shared services and outsourcing, frame strategy / feasibility phase to design and implementation

- Excellent knowledge of any one of the processes- finance, procurement, HR, IT operations

- Relevant knowledge of various sourcing models and related leading practices

- Strong presentation skills, both oral and written, to clearly communicate solutions and recommendations to the client

- Excellent communication skills and ability to interact with senior clients (CXO level)

- Collaborative work-style and ability to work in a team

- Strong leadership qualities and ability to handle at least 6 - 8 team members

- Ability to multi-task and work within demanding timelines

- Engineering and / or MBA from Tier 1 institutes or CAs

- Willingness to travel within India or abroad for continuous long periods of time

- Have the ability to work under pressure - stringent deadlines and tough client conditions