Services Operations Manager
Profile: Services Operations Manager
Job Description:
Being part of an enthusiastic and dynamic team, your responsibilities include:
- Responsible for invoice receipt to pay cycle - Ensure on-time payment to vendors, inter-co across North America, EMEA and APAC regions.
- Support management in settling in new transitions, running day to day operations, including performance management, KPI reporting, SOPs and SOX controls framework, incidents and losses, process improvement and communication.
- Responsible for overseeing a 30+ FTE team-across multiple time zones.
- People Management -Ensure timely hiring, career development and Performance management
- Collaborate with GPOs/ service providers/BUs and ensure seamless operational delivery
- Manage Vendor query, Payment/disbursements processes in compliance with control policies
- Spend Forecasting for the month and Quarter.
- Provide SME input on Projects/System implementation impacting Payables.
- Coordinate with local resources and managers to improve operations, eg, reporting, quality, training, Continual improvement, SOX controls guidelines.
- Drive teams to continuous process improvement
- Support quick and effective escalation and resolution of operational issues in the process
- Maintain up-to-date key and emergency contact lists for the location
- Customer service mind-set with excellent customer service skills
- Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
Required Knowledge/Skills:
- 2+ years P2P experience with an impressive career progression.
- Excellent knowledge of all related processes within P2P Invoicing, Purchasing, Disbursement
- Ability to work in a global, virtual and matrixed environment
- Experience of working and managing operations.
- High competency in written and verbal communication
- Good analytical and interpersonal skills
- Good understanding of Controls framework
- Presentations and Structured working method
- Formal continuous improvement training preferable (eg Six Sigma)
- Program and project management experience
- Bachelor's/PG degree minimum in area of accounting, finance, or general management
Success Measures:
- Work in partnership with Senior Management and ensure timely, error free operations.
- Timely and accurate execution of the PTP strategies
- Capable of connecting business performance to financial numbers
- Employee morale and development
- Internal and external customer feedback (Customers, CBS Leadership, Business Segments)
Didn’t find the job appropriate? Report this Job