Manager - Service & Spare Parts - Motor & Marine

1) Service and Spare parts Manager-MMD, Motor & Marine Division (JD appended below)

The Job Description for the position is as under:

Job Objective: To handle service and sales of spare parts across the division.

Service:

- Managing field service operation.

- Developing Service Strategy - Fit for market service strategy, service delivery process.

- Service capability building.

- Dealer performance management.

- Creating a preference for products in the market through Service Excellence.

- Maintaining customer satisfaction and initiate actions to improve customer satisfaction.

- Warranty management.

Sales & Marketing:

- Developing after-market parts AOP (Annual Operational Plan).

- Preparing spare parts sales forecast.

- Devise & implement a marketing plan for each segment to improve/increase the market share.

- Drive sales platform to create order pipe line.

- Sales of spare parts through sales promotional activities and campaigning.

- Sales & Enquiry Generation by reaching customer's door step through Customer Campaigning, Customer Visit etc.

- Creating referrals in various territories.

Inventory Management:

- Classifying the parts into a group of Fast Moving, Medium Moving, Critical items.

- Fixing the ROL or Re-Order Level based on the field requirement, aging of parts and faults counts etc.

- Ensuring of required spares availability at the division throughout the region.

- Placement of order on time to keep the spares in stock to minimize the downtime & meet the SLA.

Team Management: Create an environment that, sustains and encourage high performance, motivate teams in optimizing their contribution levels.

Qualifications: Engineer/Engineering Diploma holders with around 7 to 10 years- experience in handling after sales service, dealing with customers for service related subjects.

Experience: Should also have experience in handling Service Center of Motor Bikes, Wave Runners, 2 Strokes & 4 Strokes Engine. Aggressively manage sales of Spare Parts, Inventory Management and Control. Capable of maintaining excellent relationship with clients.

Core Competencies / Skills:

- Good interpersonal skills

- Have proficiency with MS Office

- Self-motivated Leadership

- Negotiation Skills:

- Commercial Intelligence

- Valid GCC Driving license