Manager - Service Logistics - BFSI

Service Logistics Manager, India

JD :

- Responsible for managing field logistics operations and providing logistics support for the Service Organization of a MNC dealing with self-service transaction systems (such as ATMs and Cash Recyclers).

- Control and direct the functions and operations of all field logistics personnel within a specified geographic region in support of the Services Organization.

- Responsible for supervising implementation of logistics programs, processes, and initiatives that impact financial, operational, and service level results.

- Responsible for managing inventory levels in order to: maximize targeted service level objectives; optimize asset utilization; and minimize inventory investment.

- Manage multiple field logistics operations and provide logistics support for a geographic region that has between 700- 8000 Service Engineers and some outsourced workforce.

Duties and Responsibilities :

- Manages field logistics operations and provides logistics support to the Service Organization. Controls and directs the functions and operations of all field logistics personnel within a specified geographic region.

- Supervises implementation of logistics programs, processes, and initiatives that impact financial, operational, and service level results.

- Ensures all field logistics operational processes governing the ordering, stocking, disbursement, processing, and shipment of service parts inventory are performed properly.

- Manages inventory levels in order to: maximize targeted service level objectives; optimize asset utilization; and minimize inventory investment.

- Manages the Inventory Integrity for the Central Warehouse as well as Field Warehouses

- Responsible for Parts Planning to ensure maximum parts availability with optimal investment - improve cash flow for the organization

- Responsible for managing & appointing new repair vendors so as to optimize the repairable inventory

- Works on establishing the optimal distribution network that optimizes the transportation cost at the same time improve the customer service levels.

- Performs operational reviews of parts stocking facilities to ensure inventory integrity & operational controls are in place.

- Assists in the preparation of the annual financial operating budget and ensures all field logistics personnel comply with financial and operational controls, policies, and procedures.

- Directs field logistics personnel in techniques of inventory control and administration.

- Issues directions for improving operating methods and ensures that new procedures are communicated and adhered too.

- Incumbent will drive Oracle discipline at field as well as warehouse level.

- Planning for Cost reduction on parts to find alternate partners either locally or in abroad & Tracking the Cost Reduction

- Finding the solution to reduce the domestic freight charges by finding alternate transportation

- Liquidating of Non Moving/Slowing stock

Required Qualification and Skills :

- BE graduate / Post graduate in logistics with at least 10+yrs experience in Logistics operations

- Spare part management experience will be an added advantage

- Must have been in a supervisory mode for at least 5 years

- Excellent communication skills with ability to manage customers at senior level- s

- Good understanding of Operations Management

- Subscribe to good value system and business ethics

- Strong presentation skills with great convincing powers to communicate thoughts and ideas

- Planning, time management, communication, decision-making, presentation, and organizational skills

- Experience in using metrics and indicators to drive organizational improvements