Manager - Service Delivery - Data Analytics Server

- Good knowledge to govern Data Analytics ETL (Mosaic, Attunity, Azure Data Factory),reporting (Business Objects / Power BI), Snowflake and scheduling tools like IBM Tivoli Workload Scheduler[Management with Data Analytics background is mandatory]

- Well-versed in Incident, Service Requests, Problems, Change Requests and Knowledge DB management.

- ITIL certification is good to have.

- Shift Roster creation and governance.

- Weekly Status report preparation and driving the weekly meeting with Client.

- Weekly Operational report preparation and driving the meeting with AMS Leadership.

- Provide details for Monthly Operations review - MTTR variations, Monthly summary on what went well & improvements required, analysis of tickets etc.

- Drive continuous improvements and automations within the team.

- Preparation of Quarterly Business Review report.

- Ensure 100% SLA target is met for all the tickets.

- Responsible to meet SLAs for Daily loads and business critical daily reports.

- Periodic review of Aging tickets and follow-up for closure.

- Preparation of RFC for any new applications / changes to existing modules brought into AMS scope.

- Responsible for resource on-boarding and off-boarding, BGV completion etc.

- Drive the Org level / account-level initiatives.

- Manage and own 30+ Data Analytics servers and govern the weekend & periodic patching activities and ensure that there is no impact.

- Connect with the vendors who manages the infrastructure on need basis and resolve reported issues if any.

- Own the security vulnerability remediation activities of all the servers and ensure high / critical priority vulnerabilities are taken care with top-most priority.

- Liaise with Mosaic product team for any issues and plan for testing of ETL jobs during Mosaic Product upgrades.

- Should have knowledge to create and extract reports from Service-now GUI for data analysis.

- Should be ready to work in 2nd shift (2:00 PM to 11:00 PM IST) and manage the team working across multiple shifts in 24-7 environment