Manager - Service Delivery - AMS - IT Firm

We have an opportunity for Service Delivery Manager-AMS for one of our client in Mumbai .

- E2E delivery management for a large program engagement Skills Service Delivery Manager

- Will be responsible for e2e delivery management for a large program engagement

- Participate in creating proposals deal reviews and making presentations to the clients

- Delight clients with our delivery and continuous improvements on delivery process quality and productivity

- Conduct periodic delivery reviews identify issues and resolve them advise on risks and suggest corrective actions

- Manage and improve offshore cost of delivery and contribution margins

- Work with onsite delivery executives and transform delivery

- Work with client executives and enhance offshore business

- Manage team of at least 50 people across accounts with leads PM in each engagement

- Work with the project leads to build capability plans in line with upcoming requirements

- Work closely with customer management to understand the business requirement for the projects developing effective working relationships and ongoing management processes for the project

- Must have managed Large Engagements into Application Management space

- Senior Leadership Stakeholder Management

- Good knowledge of Project Management ITIL and CMMI Level 5 processes