Manager/Senior Manager - Transitions Management - Voice & Customer Services Domain - IT/ITeS

Senior Manager - Transitions Management - Voice & Customer Services Domain - MNC IT/ITES Co.

Designation - Manager / Senior Manager - Migrations & Solutions

Shift - Depending upon Project to project - Majorly US timings

Location - Noida

Domain - Customer Service/ Voice projects transitions Management

US visa - required

Experience - 10yrs+

Qualification - MBA/ others

JD:

Education Requirements :

- Graduate / Post Graduate in any stream

- PMP, PgMP certification (preferred)

Process Specific Skills - Project management skills

Work Experience Requirements :

- 10+ years of experience, most of which should be in BPO environment

- 3+ years of the BPO experience should be in migrations

- Should have hands-on experience of migrating processes

- Program Management experience of a small to medium size engagement

- Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

Basic Function :

- The incumbent will be responsible for leading migrations anywhere from across the EXL global footprint. The candidate should have an in depth knowledge of migrations.

- The incumbent will be responsible in ensuring that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.

- The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.

Essential Functions :

- Will execute transition of processes with end to end accountability

- Consultants in this practice will be required to work closely with our clients on onsite projects

- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.

- The job will involve extensive interaction with business users, senior management and IT personnel of EXL.

- To lead client engagements, ensuring consistent service delivery

- Business development in select accounts

Primary Internal Interactions :

- Migration Reviews. Program Leads, Migration Managers, Operations Leads, Operations Managers, Quality and PE team

- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis

Training and Development. Program Leads, Migration Managers, Training function, external vendors as needed.