Manager/Senior Manager - Transition - Domestic & International

Our client is a reputed BPO

Brief description of the role :

- Project manage different transitions

- These transitions could be for domestic (India based) as well as international (overseas - mainly US and UK based) clients

Job requirements :

- Past experience in project managing transitions in a BPO context. Should ideally have worked in operations and then in transitions / project management in BPO.

- Candidates with exposure to and a good working knowledge of MS Project and Visio will be preferred.

- Project management certification will be desirable though not mandatory.

- Would prefer candidates with exposure to Telecom, BFSI domains as well as exposure to contemporary email and chat platforms.

- Should be working for / have worked for one of the well-known BPOs

- Good written and verbal communications - will be required to from time to time, present to a client over a telephonic call or personally at the client office

- Location : Bangalore

- Working hours : will usually be general shift but should be flexible depending on the needs of the job. Should be prepared to work late depending on the circumstances like a call with a client or an internal call with colleagues working in other time zones or the need to study operational processes that operate in only specific time windows

- Reporting : will be to Deputy General Manager - Transitions and Solutions Design

This person may not have anyone reporting in to him / her. This role will have a lot of interaction with Operations and Sales teams across geographies