Manager/Senior Manager - Transition - BPO/BFSI/Healthcare/Pharma

Job Responsibilities :

- Deliver all Transition Projects in line with established Transition Methodology, CARES framework.

- Interface with client stakeholders - Define the Operating and Service Levels required to meet the business requirements and establish timelines and quality of deliverables

- Work closely with Operations and business enabling teams (NSS, Training, Admin, PEx, Legal, Compliance etc.) throughout the transition life cycle till project reaches steady state

- Ensure that the project charter is defined, team members identified, roles and responsibilities well defined and that timelines and documentation requirements are understood

- Create detailed project plans, list deliverables & milestones & track progress

- Identify and manage the knowledge transfer activities required

- Create and effectively manage stakeholders

- Monitor the project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

- Lead on-going Transition governance meetings, periodic reviews and drive actionables

- Maintain the project specific activities, actions and status within the transition tracking tool

- Track and manage the performance management of the various engagements

- Assist in the enhancement of the Service Readiness and Assurance checklists

- Coordinate and maintain standard deliverables (documentation, enhancements and updates) to ensure all team members are delivering consistent documentation

- Ensure strict commercial change control to manage deviations

- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues

- Conduct VoC at initiation of transition & on completion of the transition

- Review transitions after completion, incorporate transition learnings & determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction

Competencies / Qualifications / Requirements :

Mandatory :

- Strong knowledge of project management principles and practice (for example, PMP, PRINCE)

- Good hands-on experience of MS Office Suite (Excel) and MS Project skills

- Excellent communication skills at multiple levels within an organization (Business stakeholders, Team members and senior management)

- Results orientated individual with energy and commitment with a high degree of initiative

- Highly Organized, Strong desire to succeed and share success

- Strong presentation skills

- Good documentation skills

- Work well within a team and by themselves;

- Be able to manage multiple milestones and deadlines

- Comfortable in working in a cross-cultural environment

Desirable :

- Project Management qualification (E.g.: PMP certification)

- Experience of working with, and in, virtual teams

- Experience working in multiple time zones and on multiple projects

- Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services

- Experience in the management of projects to budgetary constraints and where effective change control has been incorporated