Manager/Senior Manager - Transition - Black Belt - BPO

Description About The Role & Key Responsibilities :

Day-to-day transition planning & management (including escalations and issues/risk management)

- Own end to end project management plan - Initiation, Planning, Execution, Monitor and Control and Completion or closure of Project

- Understand the Transition Plan, focus on timelines and assumptions & seek clarifications if any

- Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

- Project planning - estimating timelines, costs, resource requirements and execution

- Conduct detailed transition planning in accordance with defined service go-live commitments

- Create detailed RACI matrix at the planning stages with all cross-functional team members

- Track day-to-day tasks as per project plan, highlight risks & put in place mitigation action plans

- Establish governance and meeting cadence with customers and cross-functional teams

- Validate output by functions before it is sent to the customer, e.g.: Training plans, SOP tracker etc.

- Prepare Tollgate report-out docs & own completion of all tollgate deliverables including travel and site readiness

- Escalate pending activities as per escalation matrix for the project

- Maintain Action, issue, risk logs and keep the teams updated about changes in status through proactive communication

- Coordinate with customer PMO - on dependencies, risks & issues

Adherence to Transition Policies & Procedures :

- Create project on Common Minimum Practices (CMP) tool, schedule CMP calls and drive closure.

- Create project on Gentrac (project management tool), monitor & maintain latest status of project

- Initiate Change Request as relevant and as discussed with TL

- Trigger VoC (customer/ stakeholder feedback) survey roll out post tollgate signoff; share scores with entire project team

- Keep TL apprised of any exceptions that are due to arise in Deal Book and act as guided for exception approval

- Adhere to the agreed transition budget

Reporting and Knowledge sharing :

- Ensure daily status reporting during critical phases of transition to client and Genpact stakeholders on actual progress against target

- Create specific learning & best practice documents, review with TL, and share through collaboration platform (GLUE)

Request For Proposal - working under Transition Leader (TL) supervision :

- Gather inputs from SME as per discussion with TL

- Work closely with the business leaders to understand their needs and participate in Solution Identification

Key Competencies Required :

- Project Management - Possess an understanding of project management processes and procedures and must adhere to Genpact transition toolkit deliverables; capability to evaluate and articulate the impact of the identified risks on the project & AOI

- Risk Management - Proactively identify potential risks, understand & assess implications of identified risk, recommend mitigation plan and owners

- Results/ Action- orientation - Display attention to detail, accuracy of work, sense of responsibility toward work and ability to accomplish projects and tasks in a timely manner

- Client Engagement - Has strong relationship building skills and Customer-Service Orientation; understand clients- needs & business contingencies ; handle internal & external stakeholders

- Decision-making - can take decisions independently & display maturity while making decisions

Kindly apply with below details:

Total Exp:-
Relevant Exp in Transition-
Current CTC:-
Exp CTC:-
Notice Time:-
Current Location:-
Preferred Location:-
Team Size(if yes):-
Current Company:
Current Designation:-
Open to Relocate:-
Willing to Travel for Business purpose:
Open for Night Shift if required:-
Total Projects done in Transition(with Name & duration):

Dharm Deep
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