Manager/Senior Manager - Training & Sales Force Effectiveness - Healthcare/Pharma

Job Responsibilities :

Training :

- Identify sales team's training need through field working with them

- Plan and execute various training interventions (Classroom, OJT, etc.) by coordinating with various stake holders

- Work with sales and helping in building sales force capabilities

- Track effectiveness of same

- Maintain talent matrix of the Organization.

Induction :

- Coordinate initial induction by Zonal SFEs

- Hand hold and ensure effective implementation of 30 days induction by manager

- Fresher's training at regular intervals. Tracking of low scorers progress

- Analyze link between product knowledge (score) with performance

- Responsible for effective new joinee induction.

Sales Force Effectiveness :

- Overseeing effectiveness of reporting tool (SMMS) including mobile app.

- Productivity analysis. Call analysis. Missing customer analysis. Coverage Patterns. Revenue per call. Linkage between calls / Coverage and sales.Improvement in call effectives etc.

- Help business manager by identifying reasons of low performance and action plans

- Resource allocation

- Leading secondary tracking (DSM) project - go live as per project plan

- Meaningful reports and monthly review meetings with stakeholders

Others :

- Participates in developing department goals and objectives.

- Prepares updated Organizational manuals and distributes to employees.

- Monitors employee talent turnover data.

- Maintain a system for tracking and reporting training participation in order to provide statistical data and monitor individual progress toward training goals.

- Organize and prepare instructional materials utilizing available technology and multimedia equipment to enhance learning.

- Plan and design materials, forms and surveys.

- Responsible for ensuring employees in their respective functional areas have adequate training and tools necessary to meet the requirements of the Organization.

- Prepare and/or coordinate with other departments on any documentation required in support of the Organizational Development & Talent Development.

- Assist in administration of various Organizational Development plans and procedures for all company personnel; assists in development and implementation of policies and procedures.

- Manage all activities regarding Sales Force Effectiveness

- Responsible for handling all related job responsibilities in accordance to Organizational Design.