Manager/Senior Manager - Training & Quality - FinTech/BFSI

Manager/Sr. Manager-Training & Quality, 7-8 Yrs, 15-20 LPA, Gurgaon; for a Fintech based Technology Firm, 

Location(s) Gurgaon

If interested please share your CV along with following info -

Total Experience

Relevant Total Experience in Training & Quality

Are you working in Training Function in Fintech / Insurance/ Banking/NBFC?

Are you willing to work 6 days a week? (Last 2 Saturdays are working)

Do you have strong experience in setting up the Training and Quality function?

Current CTC, Expected CTC

Can you join within 15-30 days if selected? If no min. notice period required?

Client: A Leading FinTech Technology Platform

Job Specifications

Exp - 7.0 - 8.0 Year(s)

Annual Fixed CTC - Min : 15.0 Lacs Max: 20.0 Lacs

Qualification - Any Graduation (only Full time), Any Post Graduation (only Full time)

Target Companies - Any fintech company like OLX, Uber, Paytm, Credit Suisse, Bank Bazaar, Policy Baazar

Working days - 6 (Last two Saturdays of the month mandatory)

Edit Summary

We are looking for someone who could set up the Training and Quality function in a start-up with relevant years of experience.

Job Description: Manager/Sr. Manager-Training

Industry: A Fin-tech venture funded by the largest global investors. Led by star leadership

Role: Looking for aggressive Training Manager -Sales for a fin-tech start-up based at Gurgaon.

Reporting to: Vice President - Sales

Role Details:

- Manage the functions and work towards enhancement of the function and team members.

- Conduct new product and refresher trainings.

- Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment. 

- Facilitate learning across the floor through conducting training programs and presentations.

- Perform design and operating effectiveness reviews per the audit calendar and report progress.

- Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team. 

- Maintain performance and attendance records, Leave

- Plans for the team and compile information for the Operations department.

- Promote professional and personal development of team members by administering appraisals, nominating appropriately for training, administer progressive disciplinary action and career development programs

- Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate the team in a monotonous job environment

- Assist in SOP/ Controls documentation and create the same wherever required. 

- Develop training content elearning, Gamification, simulations, Training manager, Training & Quality, Finance Trainer, BPO Trainer, Voice & Accent Trainer, Soft skills Trainer

- Perform other related duties incidental to the work described herein

- Familiar with traditional (training, coaching, mentoring etc) and modern training methods (elearning, Gamification, simulations etc)

- Ability to plan, multi task and deliver projects/commitments on time

- Strong writing & record keeping ability for reports, dashboard and training content

- Track record in designing training course curriculum, assessments & lesson plan

- Understand specific segment requirements and train team members accordingly

- Deliver the required voice & communication coaching efficiently

- Conduct remote monitoring sessions, thus completing performance summaries.

- Randomly monitor calls to ensure organizational standards are maintained.

- Review evaluations, maintain tape files, and handle general administrative duties.

- Prepare performance evaluations documenting contact-handling procedures.

Experience and Education :

- Overall experience of 7-8 years of experience in Training function with 2-3 years at managerial level, preferably from Banking/ NBFC sector and having managed training function of a BPO

- Graduation/ Post Graduation from premium colleges

- Excellent written and oral communication skills

- Influencing Skills -ability to motivate stakeholders and demonstrate organizational influence

- Execution focused.

- Attention to details and results oriented.

- Ready to fit in 6 days working culture

- Education: MBA - Full Time from Premier University like IIM, DU, BITS, MICA, or relevant experience as Voice & Accent Trainer Expert either in Fintech/ Banking/ BPO

Dev-Whatsapp 9620249496