Manager/Senior Manager - Trade Support - Investment Banking

Trade Support - MNC Client - Pune/Hyderabad

Looking to hire female candidates who is fine with night shifts at Manager/Sr Manager level with 7-18 yrs of experience in trade support or trade settlements or trade confirmations or trade processing or wealth management operations or Investment banking operations for one of our MNC client.

Location - Pune/Hyderabad

Shift - US

Mandatory- Team handling experience on papers.

JD:

- Manage customer relationships through regular communication with clients through weekly/ monthly reviews.

- Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.

- Prepare and report process performance metrics to stakeholders.

- Manage and resolve escalations and issues raised by customers.

- Act as a senior level escalation contact for clients and internal stakeholders for any issues.

- Deliver on financial goals of the business.

- Ensure minimal risk in the process via a strong exceptions management process.

- Conduct regular meetings across groups to discuss ageing and risk items and drive it to a resolution.

- Liaise across other departments in resolving complex issues resulting effecting operations delivery.

- Provide guidance and mentorship to team.

- Conduct performance appraisals for team members.

- Manage attrition through skip level meetings, planning interventions, engagement calendars.

- Identify training needs for direct reports and ensure domain/developmental trainings needs are met.

Contact: Manisha