Manager/Senior Manager - Service Delivery - Telecom

Looking for Pune based candidates or someone who has geographical knowledge of Pune.

Looking for the candidates with good experience in deployment, fault, implementation, fiber, fiber operations , fttx , fiber optics .

Key Responsibilities:

Build Operational Efficiency:

- Complete Responsibility of monitoring and driving Operations for the location

- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans

- Drive implementation of operational policies and procedures.

- Monitor performance and ensure high productivity levels to drive specified customer uptime

- Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures

- Provide support to corporate customers in respective Business

- Design and implement customer Relationship management strategy with a view to increase customer retention

- To liaise with corporate contacts, build and develop relationships

Drive Business Results:

- Responsible for timely execution of special projects/ up-gradation assignments

- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions

- Monitor and track implementation of various new infra for existing network and customers

- Support rollout of new platforms like GIS,FWMP,CRM, GPON etc

- Review recommendations received for implementation of new projects, provide resources required and monitor implementation

- Support end-to-end customer care processes and procedures with a view to increase customer retention