Manager/Senior Manager - Retail Store Operations - Telecom

Function: D2C

Reporting To: Circle Retail Head

Job Level: Manager / Sr. Manager

Purpose of the Job

D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make the preferred Service provider as well as ensure successful In-store operations.

Key Deliverables

Retail Store Operations:

Strategic Store Rollouts - Ensuring all store deployment processes are completed in time for launch of stores (staffing/inventory/IT)

Store Operations/Compliance/Profitability:

- Ensure & Own compliance with all defined SOPs

- Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)

- Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.

- Monitor all competitor activities and share recommendations for response

- Ensure escalations are handled within the stated TAT

- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan

- To ensure deployment of agreed programs across all stores

Skills Required

- Results orientation

- Entrepreneurship

- Strong communication skills

- Consultative Selling skills

- Collaboration skills

- Team management

Broadband Operations:

- Enhance acquisition quality