Manager/Senior Manager - Retail Compliance & Fraud Control

Manager/Senior Manager

Role requirements and JD:

Role : Retail Compliance & Fraud Control

Role objective : Process Compliance, Audit coordination and compliance and Fraud investigation

Grade : Manager/Senior Manager

Reporting Authority : Head - Operations

Education : Graduate, CA/MBA preferred

Experience : 7 years +

Job Description:

1. Ensuring process compliance by random sample checking, mystery shopping etc.

2. Investigating complaints from the borrowers

3. Coordinating with various Audit teams and ensuring that all observations are implemented and followed by the business

4. Random checking of call records, borrower interactions, bidder interactions to identify weaknesses of the process compliance

Skill Sets:

Functional Skills:

1. Must have exposure to retail assets working with any lending institution

2. Awareness of the working of collection agencies and processes