Manager/Senior Manager - Process Excellence - eCommerce

Job Description:

- Responsible for managing customer experience piece and ensuring best in class experience scores.

- The role entails deploying Operations Improvement framework through Quality Tools like Lean and Six Sigma.The role involves training, coaching & working with different teams and people spread across levels. The job role gives exposure to processes across operations helping the individual to develop an overall view of the organization.

Responsibilities:

- Works with the business interpreter to fully understand the business problem and how to deliver relevant insights that lead to actions.

- Gathers, analyses, and model data to solve complex business problems

- Builds Diagnostic and Predictive Models to solve the business problem applying range of techniques across classical statistics, Machine Learning and deep learning.

- Work in technical teams in development, deployment, and application of applied analytics, predictive analytics, and prescriptive analytics.

- Conducting Thought leadership workshops and develop continuous improvement roadmap for the operation team.

- Leading & mentoring Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

- Perform exploratory and targeted data analyses using descriptive statistics and other methods.

- Work with large, complex data to analyze and interpret trends or patterns.

- Use Decision Science approach to bring Analytics to Actionable Insight.

- Collaborate with Cross Functional team to enable End to End Solution.

- Make recommendations to Business on Opportunity for Cost reduction, Customer Excellence and Forecasting Outcomes with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.

- Initiate project to improve process and tools.

Experience: 8 to 13 years

Annual CTC: Rupees 27,50,000 to 35,00,000