Manager/Senior Manager - Pharma Analytics - BPO

JOB DESCRIPTION : Manager/ Senior Manager Pharma Analytics

Job Description

Our clients are Pharma major (global). We mostly work on Commercial operations - Sales and Marketing Analytics work for these players in various functions, including performance reporting, data management, Business Intelligence, Advanced analytics, research for our customers.

Designation Manager/ Senior Manager

Location Bangalore

Shift Timings 11 am to 8 pm (need to align to client needs as well)

Reporting to Sr. Manager/ OL

No of years of Exp 8+

Travelling requirements Valid passport (B1/ B2 preferred)

Technical & Functional Skills

- 5-6 years of work experience on Pharma analytics - reporting, data management, Business Intelligence, etc.

- Hands-on experience in technology like SAS, Stats, Excel VBA, BI tools, SQL coding at an advanced level

- Ability to translate functional requirements to technical specifications

- Hands-on experience in developing and maintaining MIS & reporting processes across business functions.

- Managing a large team

- Sound knowledge of MS Office Suite (Excel, Access- etc.) for output representation

- Additional knowledge of output representation tools like Cognos, Tableau, QlikView, Spotfire, Microstrategy, etc. are good to have

- Prior experience in the Pharma/ Healthcare industry of USA preferred

Key Responsibilities

- Manage client relationship with regard to service delivery

- Provide solution to the regular and strategic problems - in specific area of Analytics

- Align team targets with client's business objectives

- Investigate client issues to determine root cause and prevention

- Communicate in a clear and efficient manner with client teams, peers, seniors and team members

- Oversee and ensure timely resolution of client issues related to delivery

- Establish and execute strong quality control in the process being directly managed

Other Roles and Responsibilities

Operational excellence

- Overall Responsibility for Quality, Timeliness & Productivity of process delivery

- Continuous improvement of existing process to drive efficiencies and synergies

- Drive Lean & Six Sigma quality initiatives

Client Related Responsibilities

- Building a strong relationship with clients - both internal and external

- Reporting project updates to the seniors

- Ability to manage clients independently

People (team) management responsibilities

- Mentoring and Coaching team Members

- Periodic assessment of team performance

- Identify and plan development needs

- Creating communication plans

- Intra-team communication and best practices sharing

- Manage interpersonal relationships within team

- Manage attrition within guidelines

- Setting up and facilitating career development plans for the team

Skill Set Summary

Pharma / Clinical (B Pharm, MBBS, BDS)

Data Analysis using large data sets

Technical/Computer Skills:

SAS

Visual Basic

MS Office (Excel, Word, PowerPoint)

BI technology

SPSS

Others (Cognos )

Soft / Other Skills

- Good Verbal Communication skills

- Good Written communication skills

- Team Management

- Client Interaction

Contact Number

Telephone : 0522-4150712

Ananya Mishra
Vision Beyond Corporation