Manager/Senior Manager - Performance Improvement, EY
Expertise
- In-depth knowledge of o Global Business Services (GBS) / Global in-house captives (GICs) / Shared Services & Outsourcing advisory/ Outsourcing & Offshoring
- Finance Strategy & Transformation; Finance Operational Excellence (expertise in core finance processes including P2P, R2R, O2C, A2R)
- Business diagnostics
Expertise in two or more of the areas listed -
- Go-to-Market strategy
- Performance improvement of internal operations o Service sourcing, RfP process
- Outsourcing/offshoring strategy and setup
- Design of SLAs, process KPIs and reporting requirements
- In-depth understanding of the current economic and business environment
Traits :
- Excellent oral and written communication skills
- Relationship management skills with senior client personnel
- Sharp focus on quality delivery
- Ability to develop and customize solutions relevant to client
- Professional networking skills
- Ability to plan work-delivery for the delivery team
- Able to thrive in relatively unstructured situations
- High initiative and drive, positive attitude and high commitment -
Maturity and ability to handle pressure
- Willingness to travel
Job Role :
- Business development
- Support in building professional relationships
- Support in converting new accounts and new projects in consulting
- Demonstrate a good understanding of the industry and solution
- Client service delivery/execution
- End-to-end responsibility of delivering GBS/GCC and Finance Transformation engagements
- Manage service quality, brand and client expectations
- Knowledge Management
- Contribute to brand development by writing articles, developing thought leadership and point-of-views
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