- Define and monitor the onboarding and support processes and ensure timely and high-quality delivery of customer requests. - Prioritize and assign work across multiple teams, communicate and negotiate timelines with customers as and when required - Drive process improvements to improve team productivity, throughput, and quality. - Define and maintain operations metrics and other quantitative data to evaluate onboarding and customer request performance on a regular basis. - Establish quality check processes to ensure customer satisfaction. - Create an inspiring team environment with an open communication culture. - Oversee day-to-day operation & be ready to get your hands dirty. Requirements : - 5-8 years of experience - majority of experience in running operations - Excellent process management, project management and people management skills - Proficiency with MS Excel, Office and other analytical tools. - Good written and verbal communication skills

Bangalore

Manager/Senior Manager - Operations - Internet/Online 

Manager/Senior Manager - Operations - Internet/Online  ,Job Description for Manager/Senior Manager - Operations - Internet/Online  in XL Recruiters in  Bangalore for (5-12) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Operations - Internet/Online  in XL Recruiters in  Bangalore for (5-12) years of experience. Apply Now!