Manager/Senior Manager - Operations - Healthcare

Manager/Senior Manager - Operations

Sr. Manager / Manager AR (US Healthcare) in Mumbai

Statement of the Job :

The job involves managing and guiding a team of AR associates who will be responsible for analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.

Duties Of The Job :

- Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects.

- Client Servicing

- Preparing project reviews, transition & migration plans, and project feasibility reports.

- Managing SLA's and ensuring smooth service delivery. Managing Service Level Quality (Six Sigma Approach) & Lead Time Management.

- Implementing Quality Management Systems, Process Mapping & Documentation, FMEA, MSA's & Calibration Continual Improvement through quality forums such as Brainwave & Fusion, Coordinating Voice of Customers Surveys.

- Established strategic relationship with customers resulting into farming of new opportunities and expansion of existing business.

- Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.

- Manage day-to-day activities with the team, but not limited to.

- Monitoring and managing workflow or daily targets to assure timely delivery

Education Details :

Any Graduate / Post Graduation

Industry :

KPO / Research / Analytics :

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category : Operations

Role : Operations Manager