Manager/Senior Manager - Marketplace Fulfillment - Lender Management

ROLE OUTLINE

Job Title: Manager- Marketplace fulfillment

Division: Lender Management Department

Location: Gurgaon

Reports to: Director

CORE PURPOSE OF THE JOB

The person will be responsible for managing relationships with different Lenders on the marketplace. Will be involved in increasing disbursements / business volumes with different lenders on the marketplace and coordinating end to end on areas like finance, collections, customer service etc.

AREAS OF RESPONSIBILITY (AOR)

- Managing external lender disbursements and increasing volumes on each lender on the market place

- Tracking the approval/disbursement TATs on the marketplace in accordance with the agreed timelines.

- Responsible for managing end to end process of lead assignment, approval, disbursal and post sanction follow up with respect to each lender partner.

- Responsible for maintenance of monthly Revenue MIS for each lender partner

- Responsible for coordinating with internal stakeholders like Finance, Credit, Collections, Customer Service, Technology to administer lender related tasks

KEY RELATIONSHIPS

Internal (i.e., colleagues, other business units) External (i.e., suppliers, customers, service providers)

- Working with Credit and Operations team to manage lead flow in approval and disbursement stage

- Working with Finance team for monthly MIS and subsequent reconciliations

- Working with Collections team to coordinate on non-paying borrower resolutions

- Working with Customer Service team to administer fast and efficient resolutions for borrower queries from lenders

- Working with Technology team to implement process improvements

- Interact with Lenders and other external parties whenever required.

QUALIFICATIONS:

Post Graduation in management from Top B school

RELEVANT EXPERIENCE:

- 3-5 years of relevant experience in Project management / Multi Stakeholder Management

- Experience in financial services industry

Essential (i.e., must posses) Desirable (i.e., added advantage, not compulsory)

a) Stakeholder Management (Internal and External Parties)

b) Good grip on Excel

c) Commercial Orientation / Good in building relationships

Influencing and negotiation skills