Manager/Senior Manager - IT Learning - BFSI

An IT learning specialist is primary responsible leading/managing end to end learnings of the aligned Business unit. The individual will be responsible to identify the training needs and create learning solutions for IT -Technical skills

Role

- Training need identification in areas of Functional, Process and Behavioral trainings

- Acts as single point of contact for "all trainings" - plan, execute and regular report out to leadership on learning progress

- Develop content and facilitate sessions to new hires and existing colleagues -

o Foundation/Domain, Process, Technical and Behavioral traininngs

- Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly

- Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

- Understand the knowledge management framework- includes SOP documentation

- Rollout periodic refreshers and remediation on Domain and Processes

- Should be able to derive and articulate the investments made in learning

- Translate requirements into trainings that will groom employees for the next step of their career path

- Build annual training program and prepare teaching plans

- Stay abreast of the new trends and tools in employee development

- Knowledge Transfers (KT) for New Transitions

- Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework

- Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)

- Track, monitor and report training progress

- Identify any learning gaps and drive mitigation steps

Requirements:

- Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus

- Background of any of the following : -

C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage

- Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies

- Expertise in managing end to end learning needs of a Business Unit/LOB

- Excellent interpersonal, communication, and organizational skills

- Ability to work cohesively with onshore, offshore and shared services teams

- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing

- Stay abreast on training and development research and industry trends: Deploy best in class learning practices

- Partner with vendors partners to facilitate the learning needs for the business

- Well versed with Program or project management skills to plan, monitor and report status of learning projects

- Experience in using LMS, Dashboards and SharePoint would be an added advantage

- Manage Logistics - room bookings, sending invites to participants, rollout surveys, assessments etc.

Experience:

- 15+ (M1) and 18+ (M2) years' overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business

Education:

- Postgraduate/Graduate from a reputed institute

Domain Requirement:

- Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference

Other Requirements:

- Flexible work schedule will be required - the individual must be willing to work on rotational shifts and from office in-person as per the business need