Manager/Senior Manager/Head - eCommerce

Job Summary:

The Head of E-Commerce is responsible for developing and executing the company's online sales strategy, ensuring a seamless and engaging online shopping experience for customers. This role involves overseeing all aspects of the e-commerce business, from website management to digital marketing and customer experience.

Key Responsibilities:

1. E-Commerce Strategy:

- Develop and implement the overall e-commerce strategy aligned with the company's business goals.

- Identify and pursue opportunities for online sales growth.

2. Website Management:

- Oversee the design, functionality, and performance of the company's e-commerce website.

- Collaborate with IT and web development teams to ensure a user-friendly and visually appealing online platform.

3. Product Management:

- Coordinate with product teams to ensure accurate and comprehensive product listings.

- Implement effective inventory management strategies.

4. Digital Marketing:

- Develop and execute digital marketing campaigns to drive traffic, customer acquisition, and sales.

- Utilize SEO, SEM, email marketing, and social media to enhance online visibility.

5. Customer Experience:

- Enhance the overall online shopping experience to increase customer satisfaction and loyalty.

- Implement customer feedback mechanisms and address issues promptly.

6. Analytics and Reporting:

- Utilize analytics tools to track and analyze e-commerce performance metrics.

- Provide regular reports and insights to the leadership team.

7. Partnerships and Collaborations:

- Explore and establish partnerships to expand the company's online presence.

- Collaborate with influencers or other brands for marketing initiatives.

8. Compliance and Security:

- Ensure compliance with e-commerce regulations and standards.

- Implement security measures to protect customer data.

Qualifications and Skills:

- Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

- Proven experience in e-commerce leadership roles, preferably in the jewelry or luxury goods industry.

- Strong understanding of e-commerce trends, technologies, and best practices.

- Excellent analytical and problem-solving skills.

- Exceptional communication and interpersonal skills.

- Familiarity with online payment systems and cybersecurity.