Manager/Senior Manager - Fraud & Loss Prevention Management - eCommerce/Retail

Key Responsibilities :

- Review reports of suspected fraud to determine need for further investigation.

- Train others (team members) in fraud detection and prevention techniques.

- Maintain knowledge of current events and trends in such areas as mechanisms of fraud and techniques of system abuse.

- Evaluate business operations across multiple geographies where the client exists to identify risk areas for fraud.

- Highlight and recommend actions in fraud cases.

- Research or evaluate new methods in fraud detection systems. Responsible for achieving reduction in loss and increase the through-put for identification of loss.

- Build a team to ensuring requisite manpower to transfer knowledge and help team members develop to be future ready, thereby creating pool of talented individuals within the team.

- Responsibilities include helping team achieve specified objectives around detection of losses.

- To carry out continuous improvement initiatives in the processes

- Investigations: Empanel Investigators, assign cases, ensure SLA's are maintained and quality adherence

- Innovate: Use of multiple data sources including inventory, POS, store characteristics, demographics, etc. for detection of losses and fraud