Manager/Senior Manager - eCommerce Merchandising & Marketplace

- Manager /Senior Manager Ecommerce Merchandising and Marketplaces

- Reports to HOD-Ecommerce

Skills & Experience Required The incumbent is required to have :

- Robust understanding of retail business drivers

- High level of communication skills

- Excellent Negotiation Skills

- Advanced analytical skills

- Ability to handle ambiguity and complexity

- Strong outcome orientation

- 8-10 Years of relevant experience

- At least 2 years of managing small teams

Strategy & Planning :

- Develop the Annual and monthly online strategy (business plan) and review, in coordination with HOD-Ecommerce

- Create and execute business plan for Croma's presence on various marketplaces

- Actively participating in the planning for all marketing campaigns and leading the planning as well as implementation of these for the online channels.

Delivering on enablers :

- Constant market scanning of competitive assortments & pricing to identify gaps, threat's and opportunities for Croma and taking corrective actions in conjunction with buying, marketing and operations teams

- Continuous focus and actions towards increasing the range of products appearing on the website

- Designing the offers and promotions (in coordination with the buyers) for the online channel

- Conceptualizing various campaigns on croma.com

- Co-ordinating with Buying teams and directly with Brands to ensure timely availability of rich product content

- Creation and monitoring of SOPs for all merchandising and market places related activities

- Managing the process for all inventory returns and their liquidation in line with defined SOPs.

Managing Market Places and Affiliates :

- Identifying, evaluating and negotiating with market places and affiliates to ensure steady sources of productive traffic as well as sales

- Process onboarding of market places and affiliates in line with standard processes to ensure smooth go-live

- Working closely with marketplaces to create and execute campaigns for Croma on the marketplaces

- Monitoring the performance of market places and affiliates and ensuring corrective actions

Ensuring administrative hygiene :

- Maintaining (in systems) appropriate ranging and safety stock levels for the online channels

- Monitoring sales and inventory levels to minimise lost opportunities & incorrect sales

- Providing merchandising support in ensuring replacement products / alternative sourcing of short-stock products for customers

- Ensuring all the promotions which are live on store are live on website to create the Omni Experience to the customer

Delivering on Results :

- Category management for online channels (croma.com and marketplaces) to achieve the sales and margin targets

- Coach and mentor new members of the team so they are effective team members and understand their work function and responsibilities