Manager/Senior Manager - Digital Strategy/Customer Manager - IIM/ISB/XLRI/MDI/FMS

Job Title Manager / Senior Manager - Digital Strategy/Customer Manager

Location Mumbai / Delhi / Bangalore

Academic Qualifications

MBA from Tier-1 B-schools only

Experience 5 to 8 years of relevant post MBA experience

Experience in Digital strategy/ transformation across industries. Preferably from Strategy consulting firms with established digital strategy/digital transformation practice.

- Experience in independently creating digital strategies for clients

- Experience in conceptualizing and managing large digital transformation projects

- Experience in leading teams / work across projects

- Advanced functional experience in Strategy/Sales/Marketing/Service/ Other customer facing functions

- Industries (One or more) : LS, Auto, BFSI, Industrials, CPG, Retail, Government

- Deep experience in and knowledge of one of more digital capabilities:

Digital strategy and Op model

Digital business models

Digital customer (Customer experience, Customer journey mapping, Customer centric design, UX/UI, Customer research and insight etc.)

Digital Sales

Digital marketing

Social media/ multi-channel

Digital Service

Advanced Analytics and modelling

Essentials

- Hands on experience in creating digital strategies/ developing business models

- Strong sector knowledge

- Ability to independently analyse client situations and developimpactful strategies

- Can define and execute a transformational change plan aligned with client's business strategy and context for change. Understands implications a new strategy will have on day to day cross functional operations of a business

- Excellent written & verbal communication skills.

- Create a compelling message through a storyline in a deck. Can identify multiple storyline possibilities and choose best approach.

- Leads presentations for the entire project with the client. Advocates a point of view and orchestrates, addresses difficult questions/ conflicts during presentations

- Can engage stakeholders and drive colleagues to create consensus driven deliverables

- Demonstrated experience in managing teams

- Willing to travel extensively

- Published white papers, PoVs, thought leadership etc would be an advantage

Responsibilities

Client engagements

Structure impactful strategies for client engagements

Manage large teams or multiple teams of small sizes to ensure high quality delivery across parallel engagements

Manage and monitor engagement economics, individual revenue targets and Quality requirements

Independently develop and manage client relationships and amicably resolve conflicts, if any

Business development

Demonstrate ability to explore new business opportunities at existing clients

Lead solution and proposal development

Support directors/ partners in client pitches and meetings

Practice and people development

Demonstrate technical excellence in specific digital competency domains and deepen knowledge of specific sectors

Create new solution offerings, tools, assets and thought leadership

Develop team members through career counselling, mentoring and on-the-job training

Foster relationships within and outside the team

Others

Develop subject matter expertise in digital strategy/customer specific competencies