Bank Partnerships and Relationship Management: - Develop and maintain strategic partnerships with banks and financial institutions to ensure smooth onboarding, settlement, and reconciliation processes. - Negotiate favorable terms and agreements with banking partners to optimize pricing, fees, and service levels. Settlements and Reconciliation: - Oversee daily settlement processes, ensuring accurate and timely fund transfers between merchant accounts and bank accounts. - Implement robust reconciliation procedures to reconcile transaction data, identify discrepancies, and resolve settlement-related issues promptly. Fraud Management and Risk Mitigation: - Develop and implement fraud detection and prevention strategies to mitigate risks associated with payment processing and transaction fraud. - Monitor transaction patterns, analyze fraud trends, and collaborate with internal teams and banking partners to implement effective fraud prevention measures. Operational Excellence and Process Improvement: - Drive operational efficiency by optimizing backend support processes, systems, and workflows. - Identify areas for improvement, implement best practices, and streamline operational procedures to enhance efficiency and scalability. Team Leadership and Development: - Lead and mentor a team of banking backend support specialists, providing guidance, coaching, and performance feedback. - Foster a culture of collaboration, accountability, and continuous learning within the team to drive excellence and achieve organizational goals.

Mumbai

Manager/Senior Manager - Customer Support - Hospitality 

Manager/Senior Manager - Customer Support - Hospitality  ,Job Description for Manager/Senior Manager - Customer Support - Hospitality  in Belhem Hospitality Pvt Ltd in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Customer Support - Hospitality  in Belhem Hospitality Pvt Ltd in  Mumbai for (5-8) years of experience. Apply Now!