Organization: Early Stage Logistics Technology Start-up Location: Mumbai Reports to: COO - Own strategic customer relationships with companies and governments - Ensure customer success, ultimately defined by customer return on investment and advocacy and by ensuring renewal and growth of the customer - Independently manage account territory by both leveraging relationships and stakeholder management as well as using data analysis to track success and value drivers - Team Management - Develop programs to increase engagement of customers and drive their key metrics, working closely with product, and solution architects to ensure success - Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution - Provide quantitative/qualitative analysis to inform team decision-making Required: - Client-facing account or relationship management experience in a SaaS software company - Strong, proven sense of customer empathy and customer-centrism - Consistent track record of past achievements including the ability to manage external stakeholders and grow accounts - Excellent English speaking/writing language skills required - Team management experience

Mumbai

Manager/Senior Manager - Customer Success - Logistics Technology Startup 

Manager/Senior Manager - Customer Success - Logistics Technology Startup  ,Job Description for Manager/Senior Manager - Customer Success - Logistics Technology Startup  in A leading Executive Search Firm in  Mumbai for (6-14) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Customer Success - Logistics Technology Startup  in A leading Executive Search Firm in  Mumbai for (6-14) years of experience. Apply Now!