Manager/Senior Manager - Customer Consulting - Insurance Domain

Professional and educational background:

- Preferred consulting background (Big 4 - SC / Senior Associate level; Accenture Strategy or ATK - Tenured Analyst or entry level consultant level)

- Alternatively, industry background (B2C companies - sectors of FS & Insurance, or hospitality, travel, telecom, retail, health & wellness); requires more number of relevant work ex years if from industry background

- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - more number of years of relevant work ex and references required

Work experience areas:

- Critical must-haves:

- Market sizing and market entry strategy

- ANY OF : Design of Customer Experience design AND / OR Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes AND / OR Contact (Call) center design, conversion rate & process improvement

- Business casing / business modeling experience

- Sales uplift / revenue growth

- If from a consulting background, should have led individually large workstreams or small projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves:

- Multi-channel management, retail store operations management

- Experience with startups / front office technologies / payment solutions

- Digital Marketing improvement

- Loyalty program design and roll out

- Marketing RoI improvement

Core skills & behaviors:

- Strong analytical and problem-solving capability

- Excellent communication skills - verbal, written, leadership communication

- Strong PPT and Excel skills

- Strong individual contributor & as a good to have

- Interacting and effectively managing senior client stakeholders

- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude