Deputy Manager - HR at Skillventory
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Manager/Senior Manager - Customer Complaints (4-15 yrs)
- Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards.
- To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.
- Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight.
- Problem solving attitude towards customer queries by understanding first the customers concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution.
- Accountable for External / Internal Audits for the Team
- Strong communication & inter-personal skills
- Product knowledge.
- Strong Understanding of calling/email etiquette and soft skills.
- Strong analytical and presentation skills.
- Ability to balance and prioritize multiple tasks.
- Strong decision making and ability to address complex situations.
- Strong sense of accountability and self-initiative
- Team Management skills.