Manager/Senior Manager - Customer Care - Healthcare

Looking for a skilled Contact center manager to supervise daily operations and team of customer care leaders aiming for maximum efficiency and cost-effectiveness.

You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

The person must have a brain storming and logical mindset to solve issues & complaints within TAT partnered with an ability to see the "big picture" and make improvements.

Responsibilities:

1. People Management

2. Customer Service & Retention

3. Vendor Management and SOR

4. Process Design/Standard Operating procedure(SOP)

5. Digitalization

6. Maintain NPS

Salary offered: 10-13LPA