Manager/Senior Manager - Customer Acquisition & Value Management - Credit Card Vertical - Bank

Manager/Senior Manager - Credit Card - Bank

Urgent Hiring for one of leading Indian Bank

Location - Ambattur (Chennai)

Job Role & Descriptions :-

a. Provide leadership, expertise, direction, and guidance to the Sales function for Customer Acquisition & Value Management for Liability business.

b. Accountable for the achievement of sales, profit, and strategic objectives for the unit

c. Responsible for planning, budgeting and attaining cost to Income and revenue objective

d. Work with HR and within own unit, to recruit, train and develop staff

e. Liaise with training and service quality team to ensure training needs are identified and addressed

f. Maximize agent sales productivity and efficiency on calls for revenue generation

g. Monitor to maintain high levels of quality, accuracy, process, database penetration, campaign conversion, agent and unit productivity.

h. In coordination with business, establish promotion campaign &sales contests to achieve sales numbers

i. Manage day-to-day operations of the unit as per defined processes and ensure compliance to audit guidelines

j. Work with vendor/partners to deliver quality service at optimum cost

k. Works closely with business and product team to inspect sales process quality and prioritize opportunities for improvement.

l. Keep up to date with recent market and industry trends, competitors, and leading customer strategies