Manager/Senior Manager - Corporate Key Account - Education Group

Job Title : Account Manager

Level : Manager/Senior Manager

Reporting to : Vice President - Corporate Alliances and Placement

Location : Mumbai

Primary Objective :

- The person in this position will be responsible for managing critical accounts. He/she will be solely responsible for the entire coordination with the customers and get more business from other verticals of the same business and new business as well.

- He/she would be responsible for retaining existing business.

- He/she would be handling the entire revenue management for the business and ensure external stake holder satisfaction. The person in this role will play a significant role in long- term in planning and execution.

Role Responsibilities :

Revenue Management & Customer Relations :

- Customer Relations.

- Set up strategy plan for getting new business from existing customers.

- Retaining existing business

- Meeting the customers on a weekly basis and as and when required for understanding the pulse and proactively understanding the issues and bridging the gap by providing a win-win solution at all times.

- Enforce Standard Operating Processes and coordination with the internal teams for the same.

Quality Control :

- Work closely with the quality team to ensure that the new business and existing business are in line with our quality standards of implementation

- Interact with them on a daily basis to understand the gaps and ensure to close the gaps within a stipulated time frame

Other responsibilities :

- Live the core values of the organisation by demonstrating Ownership mind-set, Innovation at work and engaging all stakeholders effectively

- Develop strategies & ensure maximum efficiencies in the utilization of human & financial resources

- Work with the Leadership Team to review operational processes & people issues

- The above role description is an indicative expectation of the performance, any additional tasks / accountability may be combined or modified to ensure achievement of role objectives.

Contact Details : 0788-4091008 II Mobile: 08871041008