Manager/Senior Manager - Content Analytics - Online/Internet

CANDIDATES FROM ANALYTICS COMPANIES WILL ONLY BE CONSIDERED.

- Develop a road map for Consumer Retention & Churn Management in order to achieve retention KPIs

- Report regular retention insights to all stakeholders and proactive churn forecasting by using analytical models.

- Partner with retention marketing, content and product teams to inform, influence and drive end-to-end retention campaigns.

- Translate data and numbers into sound commercial action.

- Identify/Improve reason for churn and identify the process improvements that can create better consumer experience

- Master's degree, preferably in a quantitative discipline (Applied Statistics, machine learning, Operations research etc).

- 6+ years of work experience as part of a Data analytics setup or a data science team building products.

- Deep understanding and experience in predictive modeling or machine learning approaches such as clustering, classification, recommendation or optimization concepts.

- Proven experience of working on large, complex, multi-dimensional dataset using a variety of tools such as R or Python. Experience in Big Data technologies is a big plus. You will be expected to work on both structured and unstructured data.

- Strong analytical and problem solving abilities.

- Experience of working in a customer centric organization on customer retention and loyalty is a big plus.

- Excitement to work in a fast paced, collaborative environment.