ROLE SUMMARY
This position is based out of the Hyderabad office, responsible for the following:
Manage day-to-day operations by coordinating with respective team leaders / supervisors to meet client expectations. Identify areas of process / people improvement and recommending appropriate training. Planning staffing needs to meet client deliverables. Manage team's attendance in order to meet production goals.
RESPONSIBILITIES -
- Oversee timely and quality project deliverables with the help of next level leaders
- Utilize available resources to optimize day to day Operations and Processes including Process Improvements
- Help Management in Strategic Planning, Setting up Goals including Monitoring Systems
- Driving performance measures (Financial and Technical) for the operations (including a consideration of efficiency versus effectiveness),
- Develop and drive the organization's strategy and implement appropriate rewards/recognition based on performance indicators and coaching/corrective practices to align personnel with company goals
- Maintain and monitor staffing including Knowledge-Training, and motivate to get the best out of resources to fulfill organizational requirements
- Ensure adherence to external and internal quality and security standards (HIPPA, ISO etc...)
- Be creative and assist in taking the organization to the next level of being a leader in their chosen field of operations and create maximum value to Stakeholders by prioritizing customer, employee and organizational requirements
- Support sales team in capturing needed information from prospective clients to ensure project requirements are appropriate before the live coding
- Manage and coordinate client visits and make presentations to external stakeholder/clients if required
- Maintaining constant observation of all leaders, ensuring all comply with project and process related activities
- Develop an understanding of internal operations and how related functional areas interact to achieve results - Consistently monitor the team to proactively identify potential problems and with guidance ensure appropriate parties are engaged through to resolution
- Coordinates with the Manager to ensure the division is run in the most efficient and profitable way
PUNCTUALITY & ATTENDANCE
- Adhere to company policies on leave and permission
- Adhere to the break schedules
COMPLIANCE -
- Awareness and implementation of ISO, ISMS and GRIC policies
- Adherence to the rules and regulations as outlined by the management
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