Manager/Senior Manager - Black Belt Process Excellence - BPO

Profile : Black Belt Process Excellence & Improvement

Grade: Manager & Sr.Manager

Work Locations :

1. Bangalore - Manager - BFSI Domain (Normal Shift)

2. Bangalore - Sr. Manager - Generic Domain (Normal Shift)

3. Mumbai - Manager - BFSI Domain (UK Shift)

4. Mumbai - Sr. Manager - Telecom / Generic Domain (Normal Shift)

5. Chennai - Manager - BFSI Domain (Normal Shift)

6. Gandhinagar - Sr. Manager - Generic Domain (Normal Shift)

Essential:

- Strong written and verbal communication skills

- Very strong analytical abilities

- Hands-on knowledge of MS Excel (Advanced) & Minitab

- Very good presentation skills

Desirable:

- Exposure to QMS

- Certified Six Sigma Black Belt

- Good knowledge of various process improvement tools and techniques

Business Unit/Function: Delivery Excellence Group

Position Description:

- Identify improvement opportunities and develop account level PI-Xn roadmap

- Facilitate to execute process improvement projects and deliver value to internal & external customers, Support new transitions

- Lead critical enterprise/client facing projects

- Ensure timely reporting of project progress

- Conduct Lean Six Sigma trainings - GB / Lean / Kaizen

- Liaise with technology team for tech enhancements

- Showcase CI projects to clients

- Deploy KM practices

- Create a culture of continuous improvement in business units

Major Challenges:

- Work in different cultural environment across the globe

- Change management & Conflict resolution at client site

Contact Person : Sanju - 8867488825