Manager/Senior Manager/AVP/VP - Trade Finance

Impact on the Business

- Maintain and improve the delivery of - superior- customer service by actively driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks).

- Manage resources effectively to meet strategic objectives of the business.

- To ensure - Knowledge retention - in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.

Customers / Stakeholders

- Ensure that the customer is at the heart of everything we do both personally and as an organisation

- Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the teams meet all Performance Level Agreements including standards in quality

- Provide support to other teams, as directed to meet the wider Global needs of the business.

- Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.

Leadership & Teamwork

- Lead a highly motivated and skilled team, to meet the business objectives.

- Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business

- Support other Business Service initiatives in driving operational change programmes.

Operational Effectiveness & Control

- To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.

- To continually re-assess the operational risks inherent in the business donor Group companies.

- Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure

- To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management

- To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

Major Challenges:

The complexity of the role requires the job holder to have an in depth understanding of the Trade business and industry standards such as UCP/URC/ISBP/ICC opinions/URR. Staff retention will be a significant challenge due to the increasingly competitive nature of the TRF business and the BPO industry in the countries where some of the Business Services teams are located. It is therefore, essential that the job holder demonstrates HSBC values and is able to lead and motivate staff. The nature of this role also requires that highly effective resource management techniques be employed to ensure optimal operational efficiency across a wide variety of processes migrated to the GSC from the TRF business.

Effective business knowledge combined with operational risk management will be essential in developing trust and confidence within the business.

Knowledge & Experience / Qualifications:

- 6 - 20 years experience in Global Trade and Receivables Finance operations

- Strong International Trade experience and background required and in depth working knowledge of ICC Publications as UCP/URC/ISBP/URR and ICC opinions

- Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.

- Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.

- Proven experience in communicating and implementing overall strategic goals.

- Ability to maintain control, direction and motivation in an ever-changing environment.

- Proven process re engineering and production management skills.

- Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities